Privacy Policy

Total Contracting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you do business with us or interact with our communications.

1. Information We Collect

We may collect the following types of information:

• Name, address, phone number, and email address
• Property address and details related to your restoration or contracting project
• Insurance carrier information and claim details
• Payment information (processed securely through third-party providers)
• SMS and text message communications

2. How We Use Your Information

We use your information to:

• Provide restoration and contracting services
• Send appointment reminders, crew arrival times, and job status updates via SMS
• Process invoices and payments
• Coordinate with your insurance carrier on your behalf
• Respond to your questions and requests
• Improve our services

3. SMS Communications

By providing your phone number to Total Contracting and checking the SMS consent box on our contact form (or signing a Work Authorization that includes an SMS consent clause), you consent to receive text messages (SMS) from us related to your project, including job updates, crew arrival notifications, appointment reminders, document and invoice notifications, and follow-up communications.

Message frequency varies based on your project status. Message and data rates may apply.

To opt out of SMS communications at any time, reply STOP to any message. To request help, reply HELP. You may also contact us directly at the information below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing

We do not sell your personal information. We may share limited, non-SMS information with:

• Subcontractors working on your project (limited to what is necessary)
• Your insurance carrier and adjuster as required for your claim
• Service providers who assist us in operating our business (e.g., SMS delivery vendors solely for the purpose of transmitting messages to you, payment processors). These providers are contractually prohibited from using your information for any other purpose, including marketing.
• Legal or regulatory authorities when required by law

SMS opt-in data and mobile phone numbers are never shared with third parties or affiliates for marketing or promotional purposes, and are not sold under any circumstances.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. All data is stored securely and access is limited to authorized personnel.

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data by contacting us.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications at any time by replying STOP

8. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Total Contracting
Massachusetts
Phone: (617) 340-2466
Email: [email protected]
Website: totalcontracting.pro

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at this URL.